DFDS Customer Care Peter James Shaw 12 reviews. Have used your premier lounge on both out-and inward journeys. I recommend it to other to try it. DE. I was feeling a bit panic stricken because the date was looming. Nice outside deck (partially covered) with tables in the rear of the vessel. Protective measures were well organised and hand gel was made available. We're always here to help. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. I needed to change the date and just could not get hold of Aferry. Again the front desk said they would take actions. Your furniture is hand made to your specific requirements. Very friendly and helpful service. DFDS: Excellent customer service. Hygiene standards good. DFDS Customer Care Peter James Shaw 12 reviews. I had a ferry booked with DFDS through Aferry. Save this job with your existing LinkedIn profile, or create a new one. Our UK based sofa experts are ready to take your call now. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. Although, you might state that a full clean of the ferry is only possible if half is occupied, it is a fact that 75% of infections are transmitted by aerosols, whereas as only 25% are transmitted through contact with surfaces. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. Overall we have good experience booking with DFDS. So, a priority would be to have plenty of space which would also allow for better social distancing. 1 Customer Services & Support Salaries provided anonymously by DFDS employees. Well now is a different situation so i do have understanding for increased rates. DFDS: Extremely poor Customer Service - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. Valsy 2 reviews. I think we had high backwinds got to Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes. Excellent service, friendly polite staff who greeted us on board. Reply from DFDS UK. A new ferry service between Ireland and France has been announced which will offer “lorries and their drivers direct and paperless transport between EU countries”. DFDS customer care Jason Hodgson 3 reviews. We wanted to relax in room but hat to wait for cleaning once more ? Timely departure. Travelling thru the new year period shows that dfds treats you as lump of freight Late ferries , no apologies , no information and no wonder these guys are ordinary at best Also damaged my car during the transit due to rough seas - just asked to park like normal duck pond crossing ! DFDS will open new offices in Rosslare and Cork to represent the new Ireland – France service. But the first is an absolute scam, No where did it say cancel and get a redemption. Dinner and breakfast was well organised too. All service with DFDS I have found to be higher than P andO. Your job seeking activity is only visible to you. So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. GB. Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. Continue. Good service overall. Clean bathrooms. Save job. Two hours later we got back to the room - nothing done. "Inevitably as cars roll on slowly, there is a “staggered” boarding. I would give you 5 if you come back to normal rates of crossings. )Bought the most expensive cabin (Commodore deluxe). Very good service. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. My second review of DFDS which will be more glowing than the first. Find the travel option that best suits you. Food vouchers. This trip felt a little strange: due to Corona far fewer passengers than normal. They told us to fix it at once. ( Why should we need to ask for this ? Very helpful, thanks. I asked about a new room and at last we got a new room. Jennifer Holliday ... --Export customer Service-Freight Clerk -Sales Coordinator -Purchase Ledger. Well done. DFDS customer care Jason Hodgson 3 reviews. I booked a trip last summer for a ferry…. Customer service is non existent. They don't have a phone number or email to contact them and there was a problem with their system. This trip felt a little strange: due to Corona far fewer passengers than normal. Cabin was clean and comfortable. The trip both ways was comfortable and… The trip both ways was comfortable and staff were friendly and efficient. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. We wanted to relax in room but hat to wait for cleaning once more ? Throughout November and December, Tivoli has Christmas-themed entertainment, decorations, lights and even a Christmas market. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. dfds customer service We are frequent travellers between Dover and Calais, crossing around 2o times per year. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! Some of the seasonal highlights include: Customer Service Advisor DFDS Southam, England, United Kingdom 2 minutes ago Be among the first 25 applicants. He actually even went to the information desk but was not instructed to wear a mask by the staff there.There was no announcement on boarding, embarkation, and arrival or disembarkation about any social distancing or mask wearing. He actually even went to the information desk but was not instructed to wear a mask by the staff there.There was no announcement on boarding, embarkation, and arrival or disembarkation about any social distancing or mask wearing. Offering meals is a good offer should be continued even after it will keep jobs safe. Share. DFDS. GB. 2. One suggestion I would like make to DFDS is to do something about the breakfast scrambled egg - it's really awful and quite inedible!Restaurant and shop staff onboard are now entirely Asian (Philipino I think) and are without exception pleasant, friendly, and helpful.Cabins are the same as ever - slightly the worse for wear in places but currently more pleasant places to be than previously due to the decreased passenger numbers which means a whole lot less noise and drunkenness on board.I no longer have a pressing need to travel but I hope to be able to travel onboard with DFDS again next year if circumstances allow. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. I decided to contact DFDS direct and they were marvelous. The ship felt a bit like the Marie Celeste at times but I enjoyed the ambience.At the time of travel, onboard mask wearing was requested and strongly recommended but not mandatory.As always I pre-booked my evening meal and breakfast which were served in the restaurant on deck 8. Excellent service. I left messages on facebook but they didn't respond. Service is good that's the reason i chose mostly DFDS. The cheapest way to get from Bordeaux to Moorgate Station costs only £44, and the quickest way takes just 4 hours. DFDS customer care. What salary does a Customer Services & Support earn in your area? I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. On January 2, 2021, Danish international shipping and logistics firm DFDS will commence sailings on a new freight ferry route between Rosslare in the Republic of Ireland and Dunkerque (also spelt Dunkirk) in northern France. Food vouchers. Within a very short term they changed the booking for me and all is well. Can highly recommend. Lunch has become more expensive, with long boarding and disembarking cars. No soap or any other common cleaning aids in bathroom. I have a concern with my furniture . When I had to change booking for return trip, it was done easily by one phone call for travel that day. Excellent service, friendly polite staff who greeted us on board. Dinner and breakfast was well organised too. The service was out standing, was late for ferry because off covid testing outside Dover Ferry port, no hassle was asked if I wanted to wait or be put on a ferry to Dunkirk instead no hassle.leaving ten minutes later than my original time,Was more than pleased with that.Free meal and drink was all so appreciated.As I had drove all the way from Glasgow.Yes pleased with the service. A huge area in the centre of Tivoli (approximately 1200 square metres!) )In the sink of the new room we found black hair. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). I am very happy with DFDS. Jennifer Holliday. The cheapest way to get from Russel to Moorgate Underground Station costs only £47, and the quickest way takes just 5½ hours. The role… Nice outside deck (partially covered) with tables in the rear of the vessel. They told us to fix it at once. I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. Reliable service Timely departure. I think we had high backwinds got to Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes. All service with DFDS I … Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. The trip both ways was comfortable and… The trip both ways was … I feel the need to leave a new review based on my most recent experience. Safety is paramount to all of our passengers therefore searches are an important aspect to our service. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. Service is good that's the reason i chose mostly DFDS. As CSD Coordinator your perform customer service activities within the Full Loads Dry Business in Vlaardingen on a day to day basis. DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. Lots of seating. © 2021 Trustpilot A/S. Reply. Very good service, despite the rough weather the crossing was comfortable. is … Lots of seating. DFDS Seaways Customer Reviews "Premium lounge only way to go " Perfect trip no delays got onto an earlier ferry on our return and a perfect service in the premium lounge, very good value Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. volumes, department profit and loss). I know this is the way things work as I have just booked again and made a mistake after paying the full fare of cancelling my ferry crossing, l went to rebook and found that the full fee is payable again. I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. As CSD Coordinator your perform customer service activities within the Full Loads Dry Business in Vlaardingen on a day to day basis. The sailing was an 10 :00am trip and the only meal finished serving by 11:30. Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. DFDS: Shameful Customer Service (DO NOT BOOK) - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. DFDS customer service team will be happy to help you with any queries or concerns. Problems with online booking, but friendly customer service. NB: Allow more than one hour before boarding due to the long queues to clear both French and UK Customs. You've already flagged this Reply from DFDS. Only the latest review will count in the company's TrustScore. DFDS Customer Care Advertisement. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. Two hours later we got back to the room - nothing done. Fresh hot food ( not warm) with wide variety and extra fast arrival. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. Corporate, sector and office contact information for Costain Plc. DFDS Customer Care Susan 1 review ... Eddy 2 reviews. DFDS customer service will be happy to help you regarding any queries or concerns. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). Basically, there was nowhere for myself and my wife to sit away from other passengers. - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. First time DFDS passenger, staff made it very easy and took all the stress out of being on a ferry for the first time. 1. Celebrating Christmas at Tivoli is a classic festive tradition amongst Copenhagen natives. Where are your cleaning standard ? Useful. Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. Hygiene standards good. And efficient 110 5000 DFDS customer service team will be responsible for achieving set goals i.e... 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